Community & Business
3 March, 2025
Be wary of national broadband network scammers
As upgrades to the National Broadband Network (nbn) take place locally, residents are reminded to be wary of impersonation scams.
There have already been reports of such scams in the local area, where cold callers have requested access to a home computer, claiming to be from the nbn head office.
As network upgrades continue around the regions, scammers continue to come up with new ways to take advantage of unsuspecting businesses and residents, often for financial gain.
Aside from phone calls, recent scammers impersonating nbn officials have been reportedly making door-to-door visits in areas where nbn upgrades are planned to install new fibre connections.
Scammers may also call several times in a row, asking about service speeds and data plans, before requesting remote access to a device or for personal passwords.
Nbn will never call you to ask to remotely access or fix your computer. Residents are reminded to never give away personal information over the phone to an unverified source; always check the phone number that is calling you.
‘Remote access scams’ are some of the most commonly reported impersonation scams, where bad actors randomly call customers and claim they need to pay a fee for new internet hardware or postage costs, or offering free internet or speed upgrades.
As work continues around our region to increase our connectivity, it is important to remain vigilant of scams and report suspicious activity when spotted.
